Terms of Service

The Setter Exchange is an online marketplace where appointment setters can create profiles and coaches or offer owners can browse those profiles to find and hire setters directly.

We are a platform, not a party to any agreement between setters and coaches. Specifically:

• →We are not an employer or agency. We do not employ setters or place them on your behalf.
• →We are not a recruitment agency. We facilitate introductions; we do not conduct interviews, vet qualifications, or guarantee the suitability of any setter for any role.
• →We do not guarantee outcomes. Any hiring arrangement — including pay, working conditions, deliverables, or results — is agreed directly between the setter and the coach. We are not a party to that agreement.
• →We do not guarantee results. Past performance stats shown on setter profiles are self-reported and have not been independently verified by us.

To use The Setter Exchange, you must:

• →Be at least 18 years old.
• →Be capable of entering into a legally binding agreement.
• →Provide accurate, truthful information when creating your account and profile.
• →Not be prohibited from using the service under the laws of your country of residence.

Setter accounts are currently limited to members of the Setter School community who have been approved by our team. Coach accounts are open to any qualifying business owner or hiring manager.

When you create an account, you agree to:

• →Keep your login credentials secure. You are responsible for all activity that happens under your account.
• →Not share your account with anyone else. One account per person.
• →Not create more than one account without our prior written permission.
• →Notify us immediately at [YOUR_CONTACT_EMAIL] if you suspect your account has been compromised.
• →Keep your profile information accurate and up to date.

You may use The Setter Exchange only for its intended purpose: setters showcasing their skills and coaches finding setters to work with. You must not:

• →Create a false or misleading profile, including fabricated statistics, fake testimonials, or a false identity.
• →Harass, threaten, or intimidate other users in any way.
• →Spam other users or send unsolicited messages outside the intended use of the platform.
• →Scrape, copy, or systematically download any content or data from the platform — including setter profiles — using automated tools.
• →Attempt to reverse-engineer, hack, or disrupt the platform or its underlying infrastructure.
• →Use the platform to advertise, sell, or promote services unrelated to appointment setting or coaching.
• →Collect or compile personal data about other users for any purpose not directly related to hiring through the platform.
• →Do anything that violates applicable law, including UK data protection law, consumer protection law, or employment law.

We reserve the right to remove any content that violates these rules and to suspend or terminate accounts that breach them.

You own your content. Anything you upload or enter into The Setter Exchange — your bio, profile photo, experience history, testimonials — remains yours. We do not claim ownership of it.

You grant us a licence to display it. By submitting content to the platform, you grant us a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute your content on The Setter Exchange for as long as your profile is live. This licence ends when you remove the content or delete your account.

You are responsible for your content. By submitting content, you confirm that you own it or have the right to share it, and that it does not infringe anyone else's intellectual property rights or break any law.

To the fullest extent permitted by UK law, we make the following disclaimers:

• →No warranty on user quality: We do not verify setter statistics, testimonials, or claims made on profiles. Coaches are responsible for conducting their own due diligence before hiring.
• →No guarantee of outcomes: We make no guarantee that a coach will find a suitable setter, that a setter will receive interview requests, or that any hire will lead to a successful working relationship.
• →Hires are between the two parties: Any agreement entered into between a setter and a coach is solely between those two parties. We are not responsible for the terms, fulfilment, or disputes arising from those agreements.
• →Service availability: We aim to keep the platform available at all times but do not guarantee uninterrupted access. We may take the platform offline for maintenance without notice.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be limited by law.

Subject to that:

• →We are not liable for any indirect, consequential, or incidental loss — including loss of profits, revenue, data, or business opportunity — arising from your use of the platform.
• →Our total liability to you for any claim arising from or related to these terms or your use of the platform will not exceed the greater of: (a) the total fees you have paid us in the 12 months before the claim arose, or (b) £100.

If The Setter Exchange is currently free to use, the £100 cap applies. [PLACEHOLDER: Review this cap with a solicitor if you introduce paid tiers.]

These terms are governed by the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint or concern, please contact us first at [YOUR_CONTACT_EMAIL]. We will do our best to resolve it quickly and informally before any formal process is needed.

We may update these Terms of Service from time to time — for example, when we add new features, change how we operate, or to comply with changes in law.

When we make significant changes, we will notify you by email or via an in-app notice at least 14 days before the changes take effect. Your continued use of the service after the effective date means you accept the updated terms. If you do not agree, you should stop using the service and delete your account.